Comments

• Hi @JackBurton Please see the following kb articles:

  in Blocking Hacking Attempts Comment by TonyA April 23
• Hi @Pischta , Please run a packet capture as that will help give some clues

  in Cannot access management interface on wan interface Comment by TonyA March 11
• Hi @lynnlambert Please see the following table for SonicWall device lifecycles for up to date information: TZ Series Hardware - SonicWall Product Life Cycle Tables | SonicWall

  in What is the EOF date/age for TZ300? Comment by TonyA February 26
• Hi @ashrafbehlim , Could you please clarify your question? Are you talking about your firewall product name, or the SonicWALL Firewall model names in general?

  in Is SonicWall UTM name has been changed? Comment by TonyA February 20
• It might be a connection issue as its working fine on your hotspot. I would run a packet capture on the firewall with your public ip and the SSLVPN port number to see what the packet flow is looking like.

  in Netextender disconnects after 23 seconds Comment by TonyA February 16
• Hi @AnotherNetProblem , Could you try connecting with an ethernet cable and testing to see if the same happens?

  in Netextender disconnects after 23 seconds Comment by TonyA February 16
• Hi @dwMarathon , Yes, you can jump directly to the latest. Just make sure to take an export of the settings first!

  in NSA 2650 Firmware Update Comment by TonyA February 16
• Please run a packet capture which should give some indication of where the issue is. You can also take the ip's and check the logs as well

  in Splashtop connection issue Comment by TonyA February 15
• Hi @DOE_ITD , Start with checking the logs and running a packet capture to get more information.

  in NSA4600 - Menlo Web Isolation using PAC file(not working under FW) Comment by TonyA February 14
• Hi @dts33 , Under SSLVPN server, you can see the port number used there, and you have the ability to change it. The port number for GVC is not modifiable. It uses IKE 4500 and 500. I wouldn't recommend using the same port as GVC is IPSEC and Net extender uses SSL.

  in NetExtender port question Comment by TonyA February 14
• Hi @dslee I believe in any instance where the frame size is above that value, you would see this issue.

  in GEN7-26633 VoIP Issue Detail Request Comment by TonyA February 14
• Hi @dslee The failure occurs with a SIP UDP frame when the frame size is above certain value (7XX bytes). Hope this helps!

  in GEN7-26633 VoIP Issue Detail Request Comment by TonyA February 14
• Hi @shawnmandel , you would have to use the serial number of either the firewall or the SMA device.

  in NetExtended VPN Client error: Initializing engine...failed! Comment by TonyA February 8
• Thanks for the update. I saw you also used the cleanup tool and its still giving the same error. Try again but with revo uninstaller, reboot, install NX, reboot again and test. If you still are getting the same error, please contact our support team and they will be able to further assist.

  in NetExtended VPN Client error: Initializing engine...failed! Comment by TonyA February 7
• Thanks for the update @shawnmandel. Can you check the running services to see if the sonicwall services are running on the laptop?

  in NetExtended VPN Client error: Initializing engine...failed! Comment by TonyA February 7
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